NHS Continuing Health Care Report 2019
Summary
Staff and health connector volunteers also conducted community outreach visits within the community.
My relative had Alzheimer's and cancer. I had power of attorney.
During her need for care within a care home we were unaware of NHS
CHC and we were not offered any help towards care costs. All of her
money was sucked up dry.
Findings
A summary of our key findings:
- Throughout this piece of work the amount of ‘don’t know’ answers being selected within the survey could indicate the general lack of understanding and awareness when it comes to NHS Continuing Health Care. This can not only be confusing for families but also distressing during what’s already a stressful time in their lives’.
- Some individuals felt let down by the system and didn’t feel a fair decision was made. They went on to tell Healthwatch Darlington that the process was distressing.
Acknowledgements
Healthwatch Darlington would like to thank all of our health connector volunteers for taking the time to help gather views from service users and their families. We would particularly like to acknowledge the hard work that two of our volunteers who have dedicated time to researching and planning for this report.
Downloads
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