NHS Complaints Process Due to Resume from 1st July 2020

On 26 March 2020, NHS England advised NHS organisations that due to need to focus on the COVID-19 pandemic, they could choose to pause the complaints process.

NHS organisations have now been told that, as long as circumstances do not change significantly, the pause to the NHS complaints process will not be extended into July 2020.

The Parliamentary and Health Service Ombudsman (PHSO) will also start accepting new health complaints and progressing existing ones from 1 July 2020.

NHS England is discussing with the PHSO and the Department of Health and Social Care the threshold should the NHS need to consider another pause in the event of a second wave either locally or nationally of COVID-19.

Tips and tools for making a complaint

Adult social care complaints

The Darlington Borough Council complaints and information governance team handles all compliments, comments and complaints about adult social care. 

Find out more

Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

Find out more

GP complaints

Find out where to start if you have a problem with your GP. 

Find out more

NHS dentist complaints

Find out how to make a complaint about NHS dental care.

Find out more

NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

Find out more

Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

Find out more

Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

Find out more

Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

Find out more