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People's views come first - especially those who find it hardest to be heard. We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Current vacancies

Community and Volunteer Officer

Healthwatch Darlington

Job title                Community and Volunteer Officer

Employer               Healthwatch Darlington Ltd

Responsible to       Chief Executive

Accountable to       Operations Manager

Salary                   £25,350 per annum (pro rata)

Hours                    Part time, 25 hours per week

Holidays                23 days plus bank holidays (pro rata)

Contract type        Fixed Term to April 2023 with continuation subject to funding

Location                Hybrid home working and in the community

Job summary

To lead on Healthwatch Darlington’s community and volunteering programme. You will plan and deliver a programme of engagement activities across the community to gather the views of people who use health and social care. For many people these activities will be their first contact with Healthwatch so it will be an important part of the job to promote our work and to encourage people to become involved. As the Community and Volunteer Officer you will work closely with Darlington’s voluntary and community sector as well as key public sector stakeholders, complementing their work and drawing on their experience. You will recruit and supervise volunteers for a variety of roles, including assisting with engagement activities.

Key responsibilities

  1. Volunteer coordination role
    • Act as a point of contact for all Healthwatch Darlington engagement and volunteering.
    • Develop volunteering roles including young people to support the work of Healthwatch Darlington and Youthwatch.
    • Ensure appropriate induction and development processes are available to all Healthwatch Darlington volunteers.
    • Provide support and supervision to the Healthwatch Darlington volunteers.
    • Ensure there is an up-to-date register of volunteers and relevant training.
    • Enable volunteers to identify information and training needs.
  2. Community role
    • Develop relationships with relevant public sector and VCSE sector organisations to further the work of Healthwatch Darlington.
    • Develop an appropriate programme of engagement activities to promote Healthwatch Darlington and gather people’s views and experiences of health and social care services in Darlington.
    • Ensure Healthwatch Darlington has a presence at relevant community events.
    • Develop and maintain a recurring programme of engagement at venues across the town.
    • Ensure that engagement sessions are delivered, either personally or via trained volunteers
    • Ensure that all data collected through community engagement work is properly recorded so that both Healthwatch Darlington and Healthwatch England have access to accurate information about people’s views and experiences.
    • Contribute to research and reports as a result of gathering information for specific work plan projects.
  3. General

    • Be aware of current trends in social care and health policy and service provision that may have an impact in Darlington.
    • Promote equality and diversity in all aspects of work and challenge discrimination
    • Take responsibility for own health and safety and that of others affected by Healthwatch Darlington’s operations.
    • Maintain the security and confidentiality of data and information handled by Healthwatch Darlington.
    • Undertake any personal training that may be required to keep up-to-date and fulfil the requirements identified for this job description and make full use of line management and supervision.

This list is typical of the level of duties that the post-holder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required.

Equality and diversity

Healthwatch Darlington is committed to promoting equality and diversity and will take steps to challenge discrimination, harassment and victimisation in everything that we do. No organisation or individual to whom we provide services will be disrespectfully treated or discriminated against by us on any condition or requirement that cannot be shown to be justified including but not limited to the nine protected characteristics defined in the Equality Act 2010.

Person specification

Essential requirements necessary for the role:

  • A good standard of education including good English communication skills, both written and verbal, including the ability to produce clear, concise reports.
  • Experience of working with volunteers in a volunteer coordinator role or equivalent.
  • Ability to use IT effectively for communications and information management.
  • Experience of networking and working in partnership with the users of health and social care services and the organisations and groups that represent them.
  • An understanding of the needs of service users for the information and signposting required to make best use of services.
  • Computer literacy to include use of all Microsoft applications and email and ability to learn new skills quickly.
  • Ability to work as part of a team
  • Self-motivated, with initiative and willingness to be flexible.
  • Commitment to equality and diversity and to providing accessible communications and opportunities to engage.
  • Ability to analyse and draw conclusions from a range of information.

Desirable requirements for the role:

  • Experience of using social media in the workplace.
  • Experience of working in or with the voluntary and community sector.
  • Experience of liaising with providers of information on health and social care issues.
  • Experience of working with information and support networks.
  • Experience of working across boundaries, in a partnership environment.

Personal attributes


  • Commitment to the values, aims and purpose of Healthwatch Darlington.
  • Commitment to detail, ensuring all work is accurate, concise and understandable.
  • Commitment to equality and diversity.
  • Enthusiasm, energy, and resilience.
  • Understanding of how to work within professional boundaries.
  • Willing to work in co-operation with team members.
  • Organisational and time management skills

To apply:

Please email info@healthwatchdarlington.co.uk with your CV and covering letter or if you have any queries, please call 01325 380145 or text 07525 237723

Closing date for applications is Thursday 30th June 2022 5pm.

See some of our young volunteers in action



Youthwatch Darlington interview NSPCC and Kooth for this year's Children's Mental Health Week 2021.