Do you have a Darlington Borough Council Older Person's Concessionary Bus Pass?
Older Person’s Bus Pass holders
Those with an expiring Older Person’s Bus Pass are being asked to use Darlington Borough Councils new online bus pass service, which goes live for renewals on Thursday 4 March.
These pass holders are asked to renew before 31 March, if they need to travel from 1 April. Pass holders will need to register for an online account, update their personal details, and renew their pass, they don’t need to provide a new photo.
The online service provides a safer way to renew during COVID, as it will limit unnecessary face to face contact in their Customer Service Centre.
Pass holders will have almost three weeks to renew and, for anyone who is struggling, there is a phone number and email address they can use: 01325 406699 or email: concessionarytravel@darlington.gov.uk
Download the step-by-step renewal guide
Download the FAQ sheet, regarding the new online system.
A link to the online service and more information can be found on the webpage at: www.darlington.gov.uk/bus-pass
Disabled Person’s Bus Pass holders
Those pass holder’s with a Disabled Person’s or Disabled Companion Person’s Bus Pass have had their pass automatically renewed in February, if they have used their pass in the last 18 months. Those who haven’t received a pass by 1 April, but require one, are asked to contact the Concessionary Travel Team on 01325 406699.
