‘A pain to complain’ gets wide media coverage
Healthwatch published ‘A pain to complain’ - a report setting out significant issues with the NHS complaints system which found fewer than one in 10 people who have a poor experience make a formal complaint.
The report has been covered in:
- The Guardian: https://www.theguardian.com/society/2025/jan/27/nhs-care-report-survey-healthwatch-england-complaints
- The Telegraph: https://www.telegraph.co.uk/news/2025/01/27/nhs-complaints-system-failing-patients-government-admits/
- The Daily Mail: https://www.dailymail.co.uk/health/article-14328095/patients-poor-NHS-care-formal-complaint-no-confidence-grievances-procedure.html
The report has also been syndicated by the Press Association to a wider number of online outlets.
You can read the publish report in full here: https://www.healthwatch.co.uk/news/2025-01-27/nhs-complaints-system-lets-people-down-new-research-warns
