We continued with a series of visits across care home and continued to speak to residents, family/friends and staff working in the care homes.
The third report followed very much the same as the first and second report.
A summary of key observations:
- Residents being very happy with the respective homes they live in and relatives feeling that their family member was looked after.
- Interaction between residents and staff was very kind and caring.
- Each of the homes were very welcoming, with the manager or senior member of staff greeting us and introducing us to the environment, staff, visitors and residents.
- The cleanliness of all the homes was very good although some décor was a bit dated.
- On entering we were pleased to see that all the homes were displaying our information of the visit.
- In the communal areas notice boards were up to date.
- In some of the homes there was dementia memory items for residents to use and play with.
- Hairdressing also took place in some of the homes, with residents chatting about what they are going to have done.
All the homes were very welcoming, open and honest during our visit and is very much appreciated. Our report will be shared with the Care Homes involved as well as the Care Quality Commission, Darlington Borough Council Commissioning Team and the public.