North East NHS Independent Complaints Advocacy (ICA) - Unhappy with your NHS treatment or care?

Want to make a complaint but you’re not sure where to start? North East NHS Independent Complaints Advocacy (ICA) can help.
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During the COVID 19 pandemic ICA recognise that everyone’s priorities have shifted, and it has been a challenging time looking after each other and it may not feel quite right to complain about NHS care and treatment.

ICA have been made aware that as NHS Services move back to their new” normal” it is causing strain on people who have had treatment and care delayed which may have resulted in a period of ill health or lack of support.

ICA are there to help with fully trained advocates who have an in-depth knowledge of what can be a daunting prospect of making an NHS complaint.

Their team has been delivering for their Clients since 2005. They make it simple for you and take it at your own pace. They operate a free and confidential service in a non-judgemental way. Their advocates will liaise on your behalf, subject to your consent, with any NHS Organisation involved to assist resolving your complaint.

The Service is free - why not get in touch - no matter how trivial you may think your issue/ concern or complaint is - even if it is to find out what your options are. They never record anything without your consent and have information in several different formats.

  ICA is free, independent and confidential

 Freephone 0808 802 3000

 ica@carersfederation.co.uk

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