Can you help us reach people who are seldom heard?

In October will be reaching out to service users who are often seldom heard ensuring that we provide everyone with an opportunity to share their experience with us. We know that for some individuals they may not see our online survey, emails or visit our website.

That’s where we need your help.

Who do we mean by ‘seldom heard’?

• Someone who doesn’t use the internet
• An elderly relative or neighbour
• Someone who doesn’t speak or read English as their first language
• Someone with a disability

We can all play a part in ensuring everyone’s voice is heard. You may work with someone, live near someone or you may know a relative who is seldom heard.

What can you do to help?

• Following an experience with a health or social care service, patients and carers can share their feedback – both positive and negative - with Healthwatch Darlington. Listen to their experience and simply share their experience (providing you have consent) on their behalf via info@healthwatchdarlington.co.uk or call 01325 380145.
• Putting up a poster where you work, can help people share their experiences of care during COVID-19, as someone may see this and then contact us.
• Take part in our online survey on the behalf of someone you care for or know– https://www.surveymonkey.co.uk/r/HWDCovid
• Share this information in your newsletter or on your website- this will help us reach even more people so any help would be appreciated.
• Finally, you can book a telephone appointment for someone you know via our ‘Call us about care, we want you to share!’ project by emailing info@healthwatchdarlington.co.uk or by calling 01325 380145.

Any help will be greatly appreciated by Healthwatch Darlington. If you hope to help by using one of the above methods please email us and let us know.